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Report a Repair and Register to Our New MyGuinness Online Services

Report a Repair

For information on reporting a repair you can visit our webpage at :

http://www.guinnesspartnership.com/for-tenants/repairs/report-a-repair/

You can report a repair in the following ways:

1. report a repair using our online form at any time.

2. Call us on 0303 123 1890 from 8am–8pm, Monday to Saturday (and 24 hours a day, seven days a week, for emergency repairs).

3.Text relay is 18001 0303 123 1890 for people with hearing or speech difficulties.

MyGuinness Online Services

We are launching a new online service for our customers in 2017. We’re making it easier to manage what goes on in your home from anywhere at any time. It’s really easy to get started and any Guinness customer can set up an account.

You can now contact us through your MyGuinness account to:

  • query your rent account or service charge
  • request an alteration or improvement to your home
  • find out if you’re eligible for Right to Buy
  • request a payment card
  • buy, sell or buy more shares in your home
  • request a parking permit
  • report a noise or animal nuisance, fly-tipping, graffiti or an abandoned vehicle.
  • Create a MyGuinness Account

    Visit http://www.guinnesspartnership.com/new-online-services to find out more about MyGuinness online services and to register for an account.

    Posted on 30th May 2017

    by Northwold Project Team